Not reading biotin, folate, or cortisol | Voters

Not reading biotin, folate, or cortisol

complete

L D

4 cards, no results

January 19, 2021

Layla Saad

Merged in a post:

2 cards n/a cortisol, B Folate and Bioton

Joanne West

I am on iOs iphone 11

May 7, 2021

Layla Saad

Merged in a post:

No Biotin/ B9 Folate on Several Cards

Sheila Melody

I have had multiple cards where it is not able to read Biotin or B9 Folate.

May 7, 2021

Layla Saad

Merged in a post:

Missing results each week

Allie Malinovskis

Last week there was an error with my b7 score and this week it wasn't able to read my Cortisol score

May 7, 2021

Layla Saad

Merged in a post:

2 cards n/a cortisol, B Folate and Bioton

Joanne West

May 7, 2021

Layla Saad

marked this post as

complete

App Version 1.1.16+ has solved scanning issues for B7 & Cortisol

Carolyn Golay

Took 3 tests that wouldn't read my cortisol or folate. There were lines on the testing areas, just faint so the app didn't pick it up

Layla Saad

We are sorry to hear this! Thank you for reaching out. Please send us an e-mail at wegotyou@vesselhealth.com and we will happily issue replacement cards for you!

Wendi Medling

Same on my galaxy s10

Wendi Medling

Ditto

Christopher Souser

Same issue on iphone 12 pro max; except my cortizol did show up

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