Card won't scan | Voters

Card won't scan

complete

Dawn Alftekin

I have tried for about 20 minutes now to get the card to scan and I keep getting a message there is a problem no matter how many times I change lighting or angle.

August 30, 2021

Layla Saad

marked this post as

complete

All related scanning issues have been addressed as of last week. Samsung S21+ models- Please update your App with the latest release. Please email wegotyou@vesselhealth.com if you are still experiencing any issues, so we can look at this case-by-case! Thank you for your patience and understanding here.

Layla Saad

Merged in a post:

Cards won't scan

Monica Robinson

They don't line up and it never even recognizes that there's a card. Beyond frustrated at this point, I've wasted 2 cards now.

September 20, 2021

Layla Saad

Merged in a post:

Card won't scan

Karen Lytle

i tried multiple times, backing all of the way out of the app and trying again and it isn't scanning. i'm thinking that the app is buggy this morning

September 20, 2021

Layla Saad

Merged in a post:

Card Won't Scan

Kristin Bennett

No matter the angle or lighting, I cannot get a card to scan.

September 20, 2021

Layla Saad

Merged in a post:

Test won't scan

Amy Hensley

I have tried for over an hour to scan my test and it won't read it. The scanner doesn't do anything. I even did a second test thinking I did something wrong. What a waste. The first time I used this it did it right away something must be wrong.

September 20, 2021

jennbenn

3 out of 4 of my cards will not scan!! What am i doing wrong?? Im feeling ripped off for sure.

Andrea Berman

Would be cool to be able to just take a clear pic and upload it if scanning doesn't work

Sue Engasser

Kristin Bennett Oh no! So sorry to hear you are experiencing challenges with Scanning. We have been working through a scanning issue impacting a small percentage of users. Let's get you a couple free cards and have you give them another try. Please reach out to us at wegotyou@vesselhealth.com so we can make this right for you.

Michelle Woo

Sue Engasser:trying mine for the first time and its not scanning either. I have tried for 30 minutes and took a picture of the results. Is there another way i can have the results read instead?

Sue Engasser

Hi Amy- We are so sorry to hear that you are experiencing scanning issues. This has been escalated to our tech team. We would love to get you some free replacement cards if you could kindly reach out via email to wegotyou@vesselhealth.com

Ashley Croft

It's 9/2, so there's supposed to be a fix in place. But I've been trying to scan this card for 10 minutes now.

Sue Engasser

Ashley Croft: Not the experience we want you to have for sure. Let's get you a few free cards. I've escalated this to our tech team and if you send us a message at wegotyou@vesselhealth.com we can confirm some details and get those cards out to you. We will also update on this thread and via email when we see a solution in place. We thank you so much for your patience during this!

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